Patient Financial Services
Patient Financial Services at FLORIDA HOSPITAL Fish Memorial continuously strives to educate you about your medical services and what to expect during your stay with us.
Billing Questions
Customer Service (386) 917-5408
Financial Counselor (386) 917-5608 or (386) 917-5696
If you prefer to e-mail us, send your inquiry to patientbilling@fhfm.org. Please be sure to include your name, account number and detailed reason for inquiry.
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Billing
You may request an itemized statement from the hospital which will reflect charges for your hospital care and all the supplies and services ordered by your physician. If you need an insurance form for other insurance, we can provide you with a copy, after your bill is paid in full. For this services, call (386) 917-5408 (extension 5408 inside the hospital).
Private practice physicians are not employed by the hospital and will send you a separate bill for services provided during your stay. Your physician may have requested consultations and/or services from other physicians, such as radiologists, emergency physicians, pathologist and anesthesiologists. These physicians are also in private practice and will bill you separately.
Each physician may be individually contracted with a HMO or PPO. These contracts could be different from the contracts that the hospital holds. Check with both the hospital and the physician to find out if each is a member of your insurance provider network.
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Insurance
Your hospitalization coverage is a contract between your and your commercial insurance company. FLORIDA HOSPITAL Fish Memorial will make every effort to verify your insurance coverage with your carrier at the time of admission. We will do our best to ensure that you get all the benefits that your policy allows. As a courtesy, the hospital will fill your insurance claim at no charge and credit your account for items covered by your insurance policy.
Most hospital insurance plans do not provide full coverage of your hospital bill. If payment is not received within 45 days of the initial claim filing, we will request your assistance in determining the reason for payment delay. We will cooperate in expediting your claim, but you are ultimately responsible for your account.
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Hospital Payment Policy
Payments are required at the time of service for any amount not completely covered by your insurance. Items such as your deductible and co-payment will be considered as deposits due at the time of service. Estimated deposits are base on average charges per procedure or diagnosis.
For patients without insurance, payment of the estimated hospital bill less the deposit made at the time of admission is due at discharge.
Payment may be made by cash, personal check, Mastercard, American Express, Discover, VISA or electronic funds transfer.
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Financial Assistance
If you have financial difficulties and cannot make the full payment at discharge, we offer a variety of payment options. In addition, Financial Assistance Programs (federal, state and local) are available. Patients or immediate family members should contact a Financial Counselor for assistance and eligibility review. You may reach a Financial Counselor by dialing (386) 917-5608 (ext. 5608 inside the hospital).
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Medicare & Medicaid
Medicare is a federally funded program for those at least 65 years of age and the disabled. Medicaid is a federal and state fund program, generally for children, mothers and the disabled.
Medicare and Medicaid are both honored by FLORIDA HOSPITAL Fish Memorial. Medicare and Medicaid patients must present current cards during registration/admissions and are requested to pay their deductible at the time of admission. Patients’ eligibility for Medicaid verified at registration.
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